ClinicLink Launches Conversations Platform to Centralize Patient Enquiries

The UK-based healthcare technology company has expanded its patient engagement tools with a shared inbox for clinic communications.

United Kingdom, November 10, 2026 -- ClinicLink has launched ClinicLink Conversations, expanding its patient engagement software with a shared inbox designed to help clinics manage enquiries across email, WhatsApp, Instagram and its artificial intelligence assistant, CLAI.

The product brings messages from these channels and website contact forms into the ClinicLink Admin Portal, giving clinic staff a single place to review enquiries, assign follow-up tasks and track communications from initial contact through patient registration.

The launch extends ClinicLink’s existing range of tools, which includes a patient portal and CLAI. The company develops software that connects patient interactions with the electronic health record and practice management systems clinics already use. Conversations works with Semble at launch.

“Patient enquiries often arrive through several channels, leaving staff to piece together conversations while managing other responsibilities,” a ClinicLink spokesperson said. “Conversations is designed to bring those exchanges into one place and give teams a clearer view of what needs a response or follow-up.”

Conversations includes team access, enquiry routing, alerts, tasks and reporting. It also supports handoffs from CLAI to clinic staff and the export of enquiry information to an electronic health record system.

For clinics, the product makes it easier to see which enquiries remain open, who is handling them and how each conversation is progressing.

The expansion builds on ClinicLink’s approach of adding patient engagement functions to existing clinical software. Its patient portal supports appointment management, secure messaging, access to clinical records, questionnaires and notifications through web and mobile interfaces.

CLAI handles nonclinical enquiries using clinic information and policies, with functions including frequently asked questions, scheduling support and routing requests to staff. It is designed to support administrative interactions without providing medical advice.

“Our focus is on making everyday communication more manageable for clinics and easier to navigate for patients,” the spokesperson said. “Connecting these tools with existing systems allows clinics to develop their patient-facing services around the software and workflows they already have.”

About ClinicLink AI Ltd.

ClinicLink AI Ltd. is a UK-based healthcare technology company developing patient engagement software for independent clinicians, private practices, healthcare groups and corporate health organisations. Its products support communication and administrative interactions between patients and clinic teams.

The company’s product range includes Patient Portal, CLAI and ClinicLink Conversations. ClinicLink develops integrations that connect these services with existing clinical systems. Further information is available at cliniclink.io.

Contact Info:
Name: Ivan Trajkovic
Email: Send Email
Organization: ClinicLink
Address: United Kingdom
Website: https://cliniclink.io/

Release ID: 89209117

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